Booking cover charge
A small cover charge confirms your appointment. It is not an extra fee: 100% of the cover charge is adjustable against the final salon bill if you attend the service and pay the final bill through Glamease at the salon.
Cancellation by a customer
You may cancel in the app up to one hour before your scheduled appointment. If you cancel, the cover charge is non-refundable regardless of the reason and is not returned to the original payment method.
No-show
If you do not arrive at the scheduled time, the booking may be marked completed or expired. The cover charge is forfeited; no refund, credit or transfer is provided.
Salon rejection or cancellation
If the salon rejects or cancels your appointment because of unavailability, overbooking, closure or another operational issue, the full cover charge is refunded to your original payment method. Processing usually takes 5–7 business days, depending on the bank or payment provider.
After the service
Payment of the final salon bill after the service is a post-service payment. Once the service is taken, Glamease does not refund the service bill for dissatisfaction, a change of mind, personal preference or a pricing dispute. Raise service-quality concerns directly with the salon at the time of service.
Cover charge adjustment
The cover charge adjusts against the final bill only when you receive the service and make the final payment through Glamease. If you pay the salon directly by cash or UPI outside Glamease, adjustment cannot be guaranteed.
Our role and updates
Glamease connects customers to independent salon partners and facilitates bookings and payments; it does not provide the beauty service or control service quality and pricing. Updates to this policy are posted on the platform and apply to bookings made after the updated policy takes effect.
Questions and complaints
Grievance Officer: Niharika Priya R, Co-founder. Email: support@glamease.co. Address: Cabins 24/7, Co-Working Space, Hyderabad.