Our relationship
Glamease is a technology intermediary operated by Yumi Glow Online Services Private Limited. Your salon independently supplies services to customers; we facilitate discovery, bookings, payments and communications. These terms become binding when you onboard or list your salon.
Eligibility and verification
- Maintain all licences, registrations and permissions required for your services, including applicable trade, GST, professional and health and safety requirements.
- Provide accurate KYC, PAN, GSTIN and bank proofs when requested. Keep records up to date and allow credential, fraud and risk checks.
- You remain responsible for staff conduct, training, hygiene and legal compliance.
Listings and bookings
- Keep your business name, address, opening hours, service menu, images, pricing, taxes and availability accurate. Honour confirmed bookings and published offers.
- Publish clear, reasonable cancellation and no-show policies at booking and apply them consistently.
- Deliver services with reasonable care. If you must cancel or reschedule, promptly notify the customer through the platform and offer an alternative. Do not discriminate or engage in abusive conduct.
- Do not list services you cannot lawfully offer or list at-home services through Glamease’s in-salon platform.
Payments, fees and settlement
- For Glamease bookings, customers must pay through Glamease after service completion by entering the final bill. Do not take direct cash, QR, UPI or card payment for those bookings.
- We remit payouts to your designated bank account after applicable platform/payment fees, agreed promotions, refunds, chargebacks, adjustments, penalties and taxes or withholdings. Settlement timing is communicated in your dashboard or in writing.
- You set your service prices, charge and remit applicable taxes, and issue customer tax invoices. Glamease may invoice you for platform fees.
- Do not inflate or split bills, surcharge Glamease customers, solicit off-platform payments or reduce service quality for them.
Refunds and disputes
Cooperate with refund and chargeback investigations and supply bills and relevant records. When a refund is due under your displayed policy or law, Glamease may refund the customer and deduct it from payouts. Losses attributable to your non-delivery, poor service or policy breach may be recovered from payouts or invoiced. See the partner Refund and Cancellation Policy for details.
Reviews, content and data
Customers may review your services; we may moderate content violating our policies. You grant Glamease a worldwide, non-exclusive, royalty-free licence to use your listing content to operate and promote the platform, and confirm that you have rights to upload it. Use customer data only to fulfil bookings and lawful after-sales support, not unsolicited marketing without valid consent. Follow the Digital Personal Data Protection Act, 2023 and applicable law.
Suspension and termination
We may suspend or remove listings for fraud, policy breach, repeated cancellations, poor customer experience, legal risk or unpaid dues. You may delist with written notice, but existing refunds, chargebacks and dues remain payable.
Liability and legal terms
You warrant lawful and careful service delivery and indemnify Glamease, its directors and staff for losses from your breach, service-related injury or damage, content infringement and your taxes. To the extent allowed by law, Glamease’s aggregate liability is limited to the platform fees paid by you during the preceding three months for the claim. Keep non-public platform information confidential. Indian law applies; courts in Hyderabad have exclusive jurisdiction.
Updates and contact
Notices may be given via dashboard, email or app. Material changes to these terms will be notified through those channels. Contact support@glamease.co for assistance.