Publish your policies
You set your own reasonable cancellation and no-show policy and must display it clearly at booking, comply with law and honour the policy shown to the customer. Keep your availability current and honour confirmed bookings.
When you cancel or reject
If you must cancel or reschedule an appointment, promptly notify the customer via Glamease and offer a reasonable alternative. When a salon rejects or cancels a booking, Glamease refunds the customer’s booking cover charge to the original payment method, typically in 5–7 business days depending on the bank or payment provider. Additional costs arising from a partner cancellation may be deducted from payouts where applicable under the partner terms.
Customer cancellations and no-shows
Customers may cancel in the app up to one hour before the appointment. Under the customer policy, the booking cover charge is not refunded on a customer cancellation or no-show. Your own displayed cancellation and no-show conditions must be reasonable, lawful and honoured as shown at booking.
Refunds and adjustments
If a customer refund is due under your displayed policy or applicable law, Glamease may process it and deduct the amount from current or future payouts. Payouts can also reflect agreed fees, promotions, payment charges, taxes, penalties and other adjustments under the provider terms.
Disputes and chargebacks
Cooperate with disputes and provide invoices, service records and available attendance or CCTV records. Chargebacks or fraud losses attributable to poor service, non-delivery or policy breaches may be recovered from your payouts or invoiced to you.
Post-service concerns
Customers should raise concerns about service quality with the salon at the time of service. Glamease facilitates the booking and payment but does not deliver the salon service. Do not solicit direct payment for Glamease bookings or bypass the platform’s payment process.
Contact and updates
For disputes or questions, contact support@glamease.co. Glamease may update this policy and notify partners of material changes through its dashboard, app or email.